Government
National services platform
Replacing a paper-bound national process with a secure, accessible digital service — now used by millions and operated by us around the clock.
3.2M
citizens served
61%
faster case processing
99.98%
platform uptime
Challenge
A process built on paper
A national service still ran on paper forms, manual review, and weeks of waiting. Volumes were rising, backlogs were growing, and the service could not meet its accessibility obligations to the citizens who needed it most.
Approach
Digital, secure, inclusive — in that order
We designed the service around the people using it, starting with the hardest cases and the strictest accessibility requirements rather than the happy path.
Then we built it on a secure, cloud-native platform, automating review only where the rules clearly allowed and keeping a human in the loop everywhere else.
What we built
One resilient platform, end to end
A WCAG 2.2 AA public portal, an identity-verified submission flow, a caseworker console, and an event-driven backend integrated with existing government systems — fully observable, and running on infrastructure our team continues to operate under an SLA.
Outcome
Weeks to minutes
Processing time fell 61%. The service now handles millions of citizens at 99.98% uptime, meets its accessibility obligations, and cleared an independent security assessment on the first pass.
§ Start
Have a service
to transform?
Tell us the outcome you need. We'll bring the team to reach it.
"They delivered what three vendors before them couldn't — and they still run it for us."